“Today has been amazing. It’s been about listening to customers, about understanding them and about what’s going on in their lives. It has been multi-dimensional and great – lots of fun! I think there has been huge engagement, and what’s great is that sometimes when you’re on the board or at a very senior level you don’t get that time to have face-to-face, and this has been so valuable for us, to actually have face-to-face time listening to customers and their hopes, fears and concerns. It is easy to talk about customers without ever meeting them, and hence the event was extremely powerful and something that should be rolled out to others”

Chief Executive Officer

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