Work. Previous Providing weekly customer insights during a pandemic. An international retailer instinctively knew that its customers had issues with service levels during the COVID pandemic but wanted to understand more about the underlying problems causing dissatisfaction – and importantly, how they could address them. Tribe analysed thousands of reviews from Trustpilot and Google Reviews,…
Work. PreviousNext Improving customer service with visitor reviews analysis. A high-profile leisure organisation was keen to benchmark customer service levels against one of its major competitors. Tribe’s Qualimetrics allows reviews to be gathered historically, so we were able to collect data for the previous two years, providing a huge pool of customer comment for both…
Work. PreviousNext Shaping graduate and apprenticeship schemes by analysing participant reviews. Many large companies employ apprentices and students on placement schemes. Understanding the experience of these young people is invaluable in shaping future early talent programmes. For several years, Tribe has analysed thousands of online reviews generated by apprentices, interns and placement students to provide…