Work.

With decades of experience comes a comprehensive body of work that demonstrates our capabilities in addressing a wide variety of strategic and tactical challenges.

Providing weekly customer insights during a pandemic More...

Improving customer service with visitor reviews analysis More...

Shaping graduate and apprenticeship schemes by analysing participant reviews More...

eMcREY Academy

Creating educational experiences in Saudi Arabia More...

Toolstation

Building a brand through PR activity More...

Toolstation Media Analysis

Managing reputation during a crisis More...

“It’s really rewarding to work with an agency who are so open, accessible and have such high standards. I think the results speak for themselves. What we’ve been able to create really brings to life the personality of the business and team, and the benefits they bring to the lives of our customers.”

Managing Director

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Global Marketing Brand

Improving performance through insights More...

Global Restaurant Chain

Emotional analysis of online reviews More...

Global Standards Institute

Positioning analysis and competitor benchmarking More...

Specialist Marketing Agency

Insights to support targeted marketing More...

“The programme has already had a significant impact on the way we see and understand our consumers and the insights we’ve achieved have had a huge impact on our business planning process. It’s revealing some fascinating and truly actionable insights and bringing them to life in a way that’s simply not possible with traditional research techniques. Most importantly, it’s fun and our team is engaged and inspired.”

Head of Strategy & Insight

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Non-Profit Organisation

Measuring the audience impact of PR More...

Global Drinks Brand

Measuring the success of product launches More...

World’s Largest Networking Company

Providing media insights to shape strategy More...

Toolstation Range Research

Understanding customer needs More...

Danone Category Vision

Identifying category growth drivers More...

Npower Audience Closeness

Putting customers at the centre of strategy More...

“The programme has already had a significant impact on the way we see and understand our consumers and the insights we’ve achieved have had a huge impact on our business planning process.”

Head of Strategy and Insight

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Nectar Audience Closeness

Kick-starting culture change More...

eBay Audience Closeness

Testing a brand proposition More...

Danone Mums at Heart

Building pride and empathy through insights More...

UK leading university

Protecting a global reputation More...

UK financial services

Developing and implementing a go-to-market strategy More...

“Today has been amazing. It’s been about listening to customers, about understanding them and about what’s going on in their lives. It has been multi-dimensional and great – lots of fun! I think there has been huge engagement, and what’s great is that sometimes when you’re on the board or at a very senior level you don’t get that time to have face-to-face, and this has been so valuable for us, to actually have face-to-face time listening to customers and their hopes, fears and concerns. It is easy to talk about customers without ever meeting them, and hence the event was extremely powerful and something that should be rolled out to others”

Chief Executive Officer

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Global Talent Consultancy

Creating a brand story and marketing strategy More...

eMcREY

Branding and marketing a global fintech business More...

NHS England

Raising awareness through a public health campaign More...

“Meeting consumers is actually the only way to connect properly and understand the business through their eyes. The programme should be key to what we do and we should see more of our colleagues go through it”

HR Director

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Clarion Housing

Engaging audiences through an insight-led campaign More...

Devon CC Fostering

Recruiting carers via a multichannel campaign More...

Stamping out Stigma

Tackling social issues with integrated communications More...

Bone & Payne

Rebranding and positioning an established business More...

“We’ve had record hits to the website, interactions, enquiries, initial visits and applications as a result of this campaign.”

Communications and Marketing Officer

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